Refund and Returns Policy

1. Return Eligibility

You may request a return or replacement if:

• You received the wrong product.
• You received a damaged product.
• The product was defective when delivered.
• The product received is materially different from what you ordered.
• Any other return condition specifically mentioned on the product page applies.

Return requests must be submitted within [7 days] of delivery.

The product may need to be returned in its original condition and packaging, along with any accessories, promotional items or other items supplied with the order.

2. Products That Are Not Eligible for Return

For hygiene and safety reasons, opened or used hair-care and personal-care products may generally not be eligible for return or refund unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

A return may not be accepted where:

• The product has been opened or used, except where the product is defective or damaged.
• The product is damaged due to improper handling or use after delivery.
• The product is missing its original packaging where the packaging is reasonably required to verify the return.
• The return request is made after the applicable return period.
• The product has been altered, tampered with or misused.
• The issue is based solely on individual expectations regarding cosmetic or hair-care results.

3. Damaged or Incorrect Products

Please inspect your package when you receive it.

If you receive a damaged, defective or incorrect product, contact us as soon as possible and preferably within 48 hours of delivery.

To help us process your request, please provide:

• Order number
• Your name and contact details
• Description of the issue
• Clear photographs of the product and packaging
• Unboxing video, where available and requested

We may review the information and request additional photographs or other details before approving a replacement or refund.

If the issue is verified and the return is approved, we may provide a replacement or refund, depending on product availability and the circumstances of the case.

4. How to Request a Return

To request a return, contact us at [Support Email] with:

Subject: Return Request – [Order Number]

Please include:

• Order number
• Name used for the order
• Product name
• Reason for return
• Photos/videos, if applicable
• Contact number

Our customer support team will review your request and provide return instructions if your request is eligible.

Please do not send a product back to us without receiving return instructions from StuckUp.

5. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged or defective product, StuckUp may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated.

We will communicate the applicable return-shipping process when your return request is approved.

6. Replacement

Where a replacement is approved, we will attempt to send the same product.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option, subject to applicable law.

7. Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or another appropriate method communicated by StuckUp.

Refund processing time may vary depending on the payment provider, bank or financial institution.

Shipping charges, where applicable, may be non-refundable unless the refund is due to an error, defect, damage, incorrect product or another circumstance where applicable law requires otherwise.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, where a refund is approved, we may request your bank account or other appropriate payment details necessary to process the refund.

We will only request information reasonably required to complete the refund.

9. Order Cancellation

You may request cancellation of your order before it has been processed or shipped.

Once an order has been packed, dispatched or handed over to the courier, cancellation may no longer be possible.

If a cancellation is approved for an order that has already been paid for, the applicable refund will be processed according to our refund procedure.

10. Refunds for Undelivered or Returned Shipments

If an order is returned to StuckUp by the courier because of an incorrect address, repeated delivery failure, refusal to accept the package, or other customer-related delivery issue, we may contact you regarding the next steps.

Any refund or re-shipment will be handled based on the circumstances of the case and applicable shipping costs.

If the package could not be delivered due to an error attributable to StuckUp or the delivery partner, we will review the matter and provide an appropriate resolution.

11. Product Results and Refunds

Hair-care results can vary between individuals depending on hair type, hair condition, previous treatments, product usage, lifestyle and other factors.

A customer may not be eligible for a refund solely because a product did not produce the expected cosmetic result.

Please follow the product instructions and usage recommendations provided on the product packaging or website.

If you experience irritation, discomfort or an unexpected reaction while using a product, discontinue use and seek appropriate professional advice where necessary.

12. Promotional Products and Free Gifts

Products purchased as part of a promotional offer, bundle, combo, discount or special campaign may be subject to additional return or refund conditions.

Where an order includes a free gift or promotional item, the applicable terms of the offer may require the gift to be returned along with the eligible product before a refund can be processed.

The applicable conditions will be communicated on the relevant offer or product page.

13. Exchanges

If you wish to exchange a product, please contact our customer support team.

Exchanges are subject to product eligibility, availability and the conditions of this Return & Refund Policy.

For hygiene reasons, opened or used personal-care products may not be eligible for exchange unless they are defective, damaged or incorrect.

14. Inspection of Returned Products

All returned products may be inspected before a replacement or refund is approved.

If a returned product does not meet the applicable return conditions, we may reject the return and notify you.

Where appropriate, the product may be sent back to the customer.

15. Consumer Rights

This Return & Refund Policy does not limit or exclude any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with a right to return, replacement, repair, refund or other remedy, those rights will continue to apply.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

The latest version will always be published on this page with the updated “Last Updated” date.

17. Contact Us

If you have questions about returns, replacements, cancellations or refunds, please contact us:

StuckUp
Website: https://stuckup.in/
Email: brandstuckup@gmail.com
Address: [Registered Business Address]

For return or refund requests, please mention your Order Number in your communication.

Last Updated: Oct 2026