Privacy Policy

1. Information We Collect

We collect information that you provide directly to us as well as certain information collected automatically when you use our website.

Information You Provide

When you create an account, place an order, contact us, or interact with our website, we may collect:

• Full name

• Email address

• Mobile/phone number

• Billing address

• Shipping address

• City, state and PIN code

• Order and purchase details

• Account information

• Information you provide when contacting customer support

• Any other information you voluntarily provide to us

Payment Information

Payments made through our website may be processed by secure third-party payment gateways.

We do not intentionally store your complete credit/debit card details, CVV, UPI PIN, banking passwords, or other sensitive payment credentials on our servers. Payment information is handled by the applicable payment service provider according to its privacy policy and security practices.

Information Collected Automatically

When you visit https://stuckup.in/, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Website interactions

• Date and time of visits

• Referring website

• Cookies and similar technologies

This information helps us understand how visitors use our website and improve our website, products, services, and shopping experience.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm and deliver your orders.

• Provide order confirmations, shipping updates and other service-related communications.

• Process payments, refunds, returns and cancellations.

• Provide customer support and respond to your enquiries.

• Manage your account and order history.

• Improve our website, products and customer experience.

• Understand website usage and improve website performance.

• Detect, prevent and investigate fraud, misuse and security issues.

• Send promotional offers, product updates and marketing communications where you have opted in or where otherwise permitted by applicable law.

• Comply with applicable legal, tax, accounting and regulatory requirements.

• Protect our rights, property and customers.

We use personal information only for legitimate and necessary purposes connected with operating our business and providing our services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you. These may include:

• Payment processors and payment gateways

• Courier and shipping partners

• Website hosting and technology providers

• Analytics and website performance services

• Marketing and communication service providers

• Customer support providers

• Fraud prevention and security service providers

We share only the information reasonably necessary for the relevant service.

We may also disclose information when required by applicable law, legal process, government authority, or when necessary to protect our legal rights, customers, website or business.

4. Cookies and Similar Technologies

StuckUp may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember your shopping cart and preferences.

• Keep you logged into your account.

• Understand how visitors use our website.

• Improve website functionality and performance.

• Analyse website traffic.

• Measure the effectiveness of marketing and advertising campaigns.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart and checkout features.

5. Marketing Communications

If you have opted in to receive marketing communications, we may contact you through email, SMS, WhatsApp or other communication channels regarding:

• New product launches

• Special offers and discounts

• StuckUp promotions

• Hair-care products and information

• Other updates related to StuckUp

You can unsubscribe from promotional communications at any time by using the unsubscribe option included in an email or by contacting us.

Please note that opting out of marketing communications does not prevent us from sending essential service-related communications, such as order confirmations, payment information, shipping updates, refund notifications or other communications relating to your transactions.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information for:

• Completing and maintaining records of your orders.

• Providing customer support.

• Processing returns and refunds.

• Maintaining business and financial records.

• Complying with legal, tax, accounting and regulatory requirements.

• Resolving disputes.

• Preventing fraud and maintaining website security.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

7. Your Choices and Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise a privacy-related complaint or grievance.

You may contact us using the details provided below to make a privacy request.

For certain requests, we may need to verify your identity before processing the request.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, loss or destruction.

Our website may use SSL/HTTPS encryption and other appropriate security measures to protect information transmitted through the website.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media platforms or other external services.

These third-party websites and services have their own privacy policies and terms. StuckUp is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing your personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we collect, use and protect your information.

12. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

StuckUp
Website: https://stuckup.in/
Email: [brandstuckup@gmail.com]

Address: [Registered Business Address]

For privacy-related requests, please mention “Privacy Request” in the subject line of your communication.

Last Updated: [Oct 2026]