Terms of Service

1. About StuckUp

StuckUp is a hair-care brand offering hair-care products including keratin-based and other hair-care products through our online store.

For the purposes of these Terms, “StuckUp,” “we,” “us,” and “our” refer to the business operating the StuckUp website and online store.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use our website and purchase our products.

If you are under the applicable age of majority, you should use our website and purchase products only with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and complete.

3. Website Use

You agree to use the StuckUp website only for lawful purposes.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, servers or systems.
• Interfere with or disrupt the operation of the website.
• Introduce viruses, malware or other harmful material.
• Copy, reproduce or misuse our website content without permission.
• Use automated systems to scrape or collect website information without our permission.
• Impersonate another person or provide false information.
• Use our website in a manner that may harm StuckUp, our customers or our service providers.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, prices and other information displayed on our website are accurate and up to date.

However:

• Product images may appear slightly different depending on your device or screen.
• Packaging, labels or product appearance may change from time to time.
• Minor variations in colour, packaging or appearance may occur.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

If an error affects an order you have placed, we may contact you and provide the appropriate options, including cancellation or refund where applicable.

5. Hair-Care Product Information and Results

StuckUp products are intended for hair-care and cosmetic use.

Product results may vary from person to person depending on hair type, hair condition, usage, lifestyle, environmental factors and other individual circumstances.

Information provided on our website, including product descriptions, hair-care tips, blogs and marketing content, is intended for general informational purposes and should not be considered medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Please read the product label, ingredients and directions for use before using any product.

If you have known allergies, sensitive skin, a scalp condition, are pregnant or have concerns about using a particular ingredient, consult an appropriate healthcare professional before use.

6. Orders

When you place an order on our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to refuse, cancel or limit an order where:

• The product is unavailable.
• There is an error in product information or pricing.
• We suspect fraudulent or unauthorised activity.
• The order contains inaccurate information.
• We are unable to deliver to the provided address.
• There is a technical or system error.
• We reasonably believe the order violates these Terms.

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to applicable refund procedures.

7. Product Prices and Taxes

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers and product availability may change without prior notice.

Applicable taxes, shipping charges or other fees, where applicable, will be displayed during the purchase process or at checkout.

We reserve the right to correct pricing errors, including errors caused by technical or system issues.

8. Payments

We may offer payment options such as online payment, UPI, cards, net banking, wallets or Cash on Delivery, depending on availability.

Payments may be processed through third-party payment service providers.

By choosing a payment method, you agree to comply with the applicable terms and conditions of the relevant payment provider.

We are not responsible for delays or failures caused by third-party payment service providers, banks or payment networks, although we will reasonably assist you in resolving payment-related issues.

9. Shipping and Delivery

We aim to process and dispatch orders within the time period stated on our website or communicated to you.

Delivery timelines are estimates and may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Logistics disruptions
• Incorrect or incomplete address information
• Circumstances beyond our reasonable control

Once an order has been handed over to the applicable courier or logistics partner, delivery is subject to the courier’s network and processes.

Customers are responsible for providing an accurate and complete shipping address and contact information.

For more information, please refer to our Shipping & Delivery Policy.

10. Returns, Replacements and Refunds

Returns, replacements, cancellations and refunds are subject to our Return & Refund Policy.

Due to the nature of personal-care and hair-care products, certain products may be subject to specific hygiene-related return restrictions.

Before returning a product, customers should review our Return & Refund Policy and follow the specified procedure.

Where a refund is approved, the refund will generally be processed through the applicable payment method or according to the procedure communicated by StuckUp.

11. Cancellation of Orders

You may request cancellation of an order subject to the status of the order and our Cancellation Policy.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If cancellation is approved after payment has been made, the applicable refund will be processed according to our refund procedures.

12. Intellectual Property

All content available on the StuckUp website, including but not limited to:

• StuckUp name and logo
• Product names
• Product photographs
• Graphics
• Website design
• Text and written content
• Videos
• Product descriptions
• Blog articles
• Icons and other visual materials

is owned by or licensed to StuckUp and is protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use our website content without our prior written permission.

13. User Reviews and Content

If you submit reviews, testimonials, photographs, comments or other content to StuckUp, you agree that:

• The content is truthful and does not knowingly contain misleading information.
• You have the right to submit the content.
• The content does not violate another person’s rights.
• The content does not contain unlawful, abusive, offensive or harmful material.

By submitting content to us, you grant StuckUp permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

14. Promotions and Offers

StuckUp may occasionally provide discounts, promotional codes, special offers, bundles, gifts or other promotional campaigns.

Promotional offers may be subject to additional terms, including:

• Validity period
• Minimum order value
• Product restrictions
• Usage limits
• Customer eligibility
• Stock availability

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify or withdraw promotional offers where permitted by applicable law.

15. Third-Party Services and Links

Our website may use or provide links to third-party services, including payment gateways, courier services, analytics tools, social media platforms and other service providers.

Third-party services operate according to their own terms and policies.

StuckUp is not responsible for the content, availability, security or privacy practices of third-party websites or services.

16. Disclaimer

We make reasonable efforts to keep our website, product information and services accurate and available.

However, the website and its content are provided subject to availability, and we do not guarantee that:

• The website will always be available or uninterrupted.
• The website will always be error-free.
• All information will always be completely accurate or current.
• The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, StuckUp will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Your statutory consumer rights remain unaffected.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not limit any rights you may have under applicable consumer-protection laws.

19. Privacy

Your use of the StuckUp website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

Please review our Privacy Policy before using the website or placing an order.

20. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in India.

Any dispute arising out of or relating to these Terms, the website or an order placed through StuckUp will be subject to the jurisdiction of the competent courts having jurisdiction under applicable Indian law.

Nothing in these Terms prevents a consumer from exercising any statutory rights or remedies available under applicable consumer-protection laws.

21. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, website, products, services or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Contact Us

If you have any questions about these Terms, your order or our services, please contact us:

StuckUp
Website: https://stuckup.in/
Email: brandstuckup@gmail.com
Address: [Registered Business Address]

For legal or terms-related enquiries, please mention “Terms of Service” in the subject line.

Last Updated: Oct 2026